Privacy Policy
1. Introduction
This Privacy Policy explains how AIEAID (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our Service.
2. Information We Collect
- Account Information: email address, first name (if provided), authentication tokens.
- Security Information: hashed passwords, verification tokens, password reset tokens.
- Usage Information: AI usage logs (e.g. provider, model, token counts), timestamps, and high-level metadata related to your interactions.
- Technical Information: IP address, browser or device type, and basic diagnostic logs.
- Payment Information: we store references such as Stripe session IDs and credit/usage details, but we do not store full credit card numbers on our servers.
3. How We Use Your Information
- To create and manage your account.
- To provide and improve the Service, including AI features.
- To secure the Service, monitor abuse, and prevent fraud.
- To send verification emails, security alerts, and important notices.
- To analyse aggregated usage for performance and capacity planning.
4. Legal Basis (where applicable)
Where required by applicable law (e.g. GDPR), we process your data based on: your consent, our legitimate interests in providing and improving the Service, and our legal obligations.
5. Sharing of Information
We do not sell your personal data. We may share data with:
- Service providers (e.g. email delivery, payment processors, hosting).
- Analytics or logging providers, in aggregated or pseudonymous form.
- Authorities, when required by law or to protect rights and safety.
6. Cookies and Sessions
We use cookies and similar technologies to keep you logged in and to protect your account. Session cookies are typically HTTP-only and contain a session ID rather than raw personal data.
7. Data Retention
We retain your account and usage data as long as necessary to operate the Service, comply with legal requirements, or resolve disputes. You may request account deletion, subject to our legal obligations.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated personal data, where feasible.
- Object to or restrict certain types of processing.
9. International Transfers
Your data may be processed on servers located in other countries. We take reasonable steps to protect your data in accordance with this Policy and applicable laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we may notify you via email or in-app notices. Continued use of the Service after changes take effect constitutes acceptance.
11. Contact
If you have any questions about this Privacy Policy or how we handle your data, please submit your feedback.